Send a comment on this item to LII: Send a comment on this item to LII staff, who on weekdays will usually reply within 24 hours. Using Field Identification to Hire Santa Claus (Or Other Customer Service Talent) This article provides an explanation of the use of the field identification (FI) recruiting strategy and its applications for hiring Santa Claus and other talent for retail settings. Discusses methods for identifying customer service talent beyond the classified ad approach. From a human resources specialist. http://www.ere.net/2000/12/11/using-field-identification-to-hire-santa-claus-or-other-customer-service-talent/ Asterisk * indicates required field. Your Name Your Email Address * We will not sell or provide your email address to anyone else. Comment * Enter the verification code as it is shown in the box below. This helps prevent automated submissions. *