print email comment close Aviation Consumer Protection Division URL: http://airconsumer.ost.dot.gov/ Description: This organization receives formal complaints from consumers on issues relating to air travel and "provides guidance to the industry and members of the public." Includes complaint procedures, travel tips, selected news, and monthly consumer reports that discuss flight delays, mishandled baggage, oversales, and consumer complaints. Some information available in several languages and Braille. From the Office of Aviation Enforcement and Proceedings of the U.S. Department of Transportation (DOT). Publisher: U.S. Department of Transportation (DOT) Library of Congress Subject Headings: Aeronautics, Commercial -- Customer services -- United States Air travel Airlines Consumer complaints Consumer protection -- United States LII Database Information: Record 1378 created by on 12/01/2003 Last modification on 06/02/2006 Last review by Charlotte Bagby on 03/30/2008 Charlotte Bagby on 05/07/2006 Published: 12/01/2003   Funding agency: California State Library LII Item ID: http://lii.org/cs/lii/view/item/1378