print email comment close The Myth of Self-Service URL: http://www.connectionsmagazine.com/articles/5/070.html Description: This article provides a critical overview of the development of self-service at gas stations, grocery stores, banks, and other industries. It also discusses the beneficial use of call centers in various situations. From Connections Magazine, a journal that provides "information for the outsourcing call center, teleservice, & phone answering industry." Author: DeHaan, Peter Publisher: Peter DeHaan Publishing, Inc. Extra Keywords ATM Library of Congress Subject Headings: Call centers Customer services LII Database Information: Record 21251 created by Maria Brandt on 04/17/2006 Last modification on 04/17/2006 Published: 04/20/2006   Funding agency: California State Library LII Item ID: http://lii.org/cs/lii/view/item/21251