print email comment close Help Yourself: Customer Self-Service Is Finally Catching On With Consumers URL: http://www.cunacfocouncil.org/news/550.html Description: October 2005 analysis of the benefits and shortfalls for self-service systems used by consumers. The article notes an increase in consumer acceptance of these systems, which may stem from "demographics, with younger customers preferring to do for themselves" and "from a dramatic improvement in the self-service technologies themselves." Includes a discussion of the development of automated customer relationship management (CRM) systems. From a national network of credit union chief financial officers. Publisher: CUNA, Inc. Extra Keywords ATM Library of Congress Subject Headings: Customer services Customer services -- Technological innovations LII Database Information: Record 21257 created by Maria Brandt on 04/17/2006 Last modification on 04/18/2006 Published: 04/20/2006   Funding agency: California State Library LII Item ID: http://lii.org/cs/lii/view/item/21257